Refund and Returns Policy

Last Updated: 11/8/2024

Thank you for shopping with Zuchini. We value your satisfaction, and we are committed to providing high-quality products and services. This Refund and Returns Policy explains our practices regarding returns, exchanges, and refunds. By making a purchase, you agree to the terms outlined in this policy.

1. Returns and Exchanges

a. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, undamaged, and in the same condition you received it.
  • Packaging: The item should be in its original packaging, with all tags and labels attached.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

b. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Perishable goods (e.g., food, flowers, plants)
  • Personal care items (e.g., cosmetics, hygiene products)
  • Custom or personalized items
  • Gift cards
  • Sale or clearance items

Please check the product description or contact us if you are unsure about the return eligibility of a particular item.

2. Returns Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Customer Support Email] or call us at [Customer Support Phone Number] within [specified period, e.g., 14 days] of receiving your item.
  2. Provide Details: Provide your order number, the item you wish to return, and the reason for the return.
  3. Return Authorization: If your return is approved, we will provide you with instructions on how to return your item. Please do not return the item without prior authorization.

3. Refunds

a. Refund Eligibility

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed as follows:

  • Original Payment Method: Refunds will be credited to your original payment method. It may take several business days for the credit to appear on your statement, depending on your payment provider.
  • Partial Refunds: In certain cases, partial refunds may be granted (e.g., if the item has signs of use or is not in its original condition).

b. Refund Processing Time

We strive to process refunds within [time frame, e.g., 7–10 business days] of receiving your returned item. You will be notified once the refund is issued.

4. Exchanges

If you received a defective or damaged item, we are happy to exchange it. Please contact us within [specified period, e.g., 7 days] of receiving your order to arrange an exchange. Exchanges are only available for defective or damaged items; if you would like to exchange an item for a different color or size, you may need to return the original item and place a new order.

5. Shipping Costs

a. Return Shipping

Unless the return is due to a mistake on our part (e.g., wrong or defective item), customers are responsible for return shipping costs. Original shipping fees are non-refundable.

b. International Returns

If you are returning an item from outside of [Country/Region], please be aware that international shipping costs and potential customs fees are the responsibility of the customer.

6. Late or Missing Refunds

If you have not received a refund within the expected timeframe, please follow these steps:

  1. Check your bank or payment provider account.
  2. Contact your credit card provider, as processing times may vary.
  3. If you have done all of this and still have not received your refund, please contact us at [Customer Support Email].

7. Policy Changes

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

For any questions or assistance with returns, exchanges, or refunds, please reach out to us: [email protected]