Privacy Policy

Last Updated: 11/8/2024

Welcome to Zuchini. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, (zuchini.co.za), and any related services, applications, or features (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services. This includes:

a. Personal Information

When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment details.

b. Usage Data

We collect information on how you access and use our Services, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data to analyze trends and improve user experience.

c. Device Information

We may collect information about the device you use to access our Site, such as device type, operating system, and mobile network information.

d. Cookies and Tracking Technologies

We use cookies, beacons, and similar tracking technologies to track your activity on our Site. Cookies help us remember your preferences, enhance security, and improve website performance.

2. How We Use Your Information

We use your information for various purposes, including:

  • To process and fulfill orders and communicate order status
  • To provide and maintain our Services
  • To improve user experience and personalize your interactions with our Site
  • To respond to customer support inquiries and provide assistance
  • To monitor and analyze usage and performance of our Site
  • To detect, prevent, and address technical or security issues
  • To send promotional information or marketing communications (only if you opt in)

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us with order fulfillment, payment processing, data analytics, marketing, and customer service.
  • Legal Compliance: We may disclose information if required by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. International Data Transfers

As our website serves customers worldwide, your information may be transferred and stored in servers located outside your country of residence. We ensure adequate protection of your data in line with applicable laws.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal information, subject to certain exceptions provided by law. You may also object to or restrict our processing of your data. To exercise these rights, please contact us at [Contact Email].

a. Marketing Communications

If you receive promotional emails from us, you can opt out by following the unsubscribe instructions in each email or by contacting us.

7. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. Please review the privacy policies of any website you visit.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: [email protected]